Returned Product must be authorized by the Distribution Manager and returned with the following information:

• The RGA # assigned by ECCO Manufacturing™ must be on the return debit memo.
• Copy of the confirmation from ECCO Manufacturing™ attached to the debit memo.
• Provide original invoice number for the product being returned.

A 20% Restocking Charge will apply to all goods returned in full case quantities. Broken cartons will have a 25% restocking charge. All products must be in re-sellable condition which will be at ECCO Manufacturing’s discretion for acceptance.

Freight must be prepaid on all returned goods.

Non-Returnable Products include ALL custom sheet metal and ALL special-order resale products. All Custom Manufactured Commercial Products are:

• Manufactured to SMACNA standards unless otherwise specified on the Purchase Order at the time of ordering.
• Non-returnable and Cancellations made during production will be invoiced for material and labor costs incurred up to the time of cancellation.

Notification of Discrepancies such as short shipments or overages on all shipments from ECCO Manufacturing™ must be made within five (5) days from receipt of shipment. Anything over five days will be considered on a case-by-case basis.

The following explains the procedure:

1. The receiver writes the information directly on the Packing Slip in the space provided, ie.: short shipped / over shipped and emailed.
2. Packing Slip is then emailed to csrgroupcanada@eccomfg.com
3. ECCO Manufacturing™ will provide an RGA # and request a debit # to cross reference.
4. If customer agrees the order can either be put back into the system using the original purchase order # or cancelled and then it will be at the customer’s discretion to re-order.

Notification of Damaged or Defective products on all shipments from ECCO Manufacturing™must be reported within two days from receipt of shipment. Purchaser must:

1. Provide pictures of damaged product prior to unloading. This will also assist us in determining the changes to implement in order to reduce incorrect loading issues as they occur.
2. Report damaged or defective products directly to csrgroupcanada@eccomfg.com

Collect shipments, damaged or lost claims must be made by the consignee directly to the carrier.

DUNNAGE

PALLETS, SKIDS, PLYWOOD AND 4 × 4’s

Pallets, Skids, Metal Racks, Plywood, and 4 × 4’s will be charged and credited when returned to the appropriate Distribution Center, whichever is the most cost effective. Credit for skids will be given only on skids marked with the ECCO™ stamp and sizes invoiced.

DUNNAGE – PROCEDURES FOR RETURNING

• Returned Dunnage must be preauthorized by an ECCO Manufacturing™ Customer Service Representative. You will be assigned an RGA # upon approval of return.
• RGA # – The number assigned must be clearly written on your debit memo for credit purposes.
• Email the debit memo and/or a list of the dunnage items being returned to csrgroupcanada@eccomfg.com
• An ECCO Manufacturing™ Customer Service Representative will let you know which freight line will be used and the date goods can be returned.
• All freight is to be sent collect to ECCO Manufacturing™.
• Do Not Return damaged pallets, skids, plywood or 4 × 4’s. A credit will not be issued for damaged returned items.
• Pipe Racks – Complete units must be returned or no credit will be issued. Complete unit consists of: 1 – Base, 4 – Posts, 2 – Support Bars.
• Any distributor returning pallets, skids, metal pipe racks, plywood, or 4 × 4’s for credit must issue a debit memo to ECCO Manufacturing™ the day the pallets are returned. ECCO Manufacturing™ will issue a credit memo when the returned items are received at our Distribution Centers.